本次测试范围
为：
第1题[单选
组织行为学测试题（1）
选择题：题 填空题：题 判断题：题 问答题：题
_________ is the processes that account for an individual’s intensity, direction,
a:value b:. role c:perception 题] and persistence of effort toward attaining a goal
第2题[单选
题]
第3题[单选
题]
第4题[单选
题]
d:motivation
参考答案： d
________ is a field of study that investigates the impact that individuals, groups,
and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.
a:organizational design b:organizational culture c:. organizational learning d: organizational behavior
参考答案： d
________ is a dynamic condition in which an individual is confronted with an
opportunity, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.
a:stree b:conflict c:power d:politics
参考答案： a
a common perception held by the organization’s members; and a system of shared meaning is __________.
a:organizational design b:organizational culture c:organizational learning d:organizational behavior
参考答案： b
第5题[单选 _______ is a process that begins when one party perceives that another party has
a:negotiation b:conflict c:power d:politics
题] negatively affected, or is about to that the first party cares about.
第6题[单选
参考答案： b
_________ refers to the empowerment of employees to assume more
responsibility and accountability for planning, performing, controlling, and 题]
evaluating their own work.
a:. job rotation b:job engineering c:job enrichment d: job enlargement
参考答案： c
__________ must include both the transference and the understanding of
第7题[单选题]
meaning.
第8题[单选
参考答案： b
power is a __________ that a has to influence the behavior of b so that b acts in
第9题[单选
参考答案： c
__________ is a process by which individual their sensory impressions in order
a: perception b:emotion c: attitude a:. function b: impression c:capacity d:. responsibility a:power
b:. communication c:. conflict d: negotiation
题] accordance with a’s wishes.
题] to give meaning to their environment.
第10题[单选
d:personality
参考答案： a
__________are those needed to perform mental activities --- for thinking, 题] reasoning, and problem soving. .
第11题[填空
题]
第12题[填空
题]
第13题[填空
题]
第14题[填空
题]
第15题[填空
题]
第16题[填空
题]
a:ability
b:intellectual ability c:. learning d:physical ability
参考答案： b is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.参考答案： ( negotiation )
is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442 参考答案： ( trust )
is activities that are not required as part of one’s formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.参考答案： ( political behavior )
is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.参考答案： ( organizational commitment )
is any relatively permanent change in behavior that occurs as a result of experience.参考答案： ( learning )
focus the evaluator’s attention on the behaviors that are key in making the
difference between executing a job effectively and executing it ineffectively.参考答
案： ( critical incidents )
第17题[填空
题]
第18题[填空
are intense feelings that are directed at someone or something.参考答案：
( emotions ) 题]
is discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.参考答
案： ( organizational citizenship behavior )
第19题[填空
题]
第20题[填空
are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.参考答案： ( moods )
题]
is a collection of planned-change interventions built on
humanistics-democratic values that seek to improve organizational effectiveness and employee well-being.参考答案： ( organizational
development )
第21题[判断
题]
explain the job characteristics model.
参考答案： identifies five job characteristics and their relationship to personal and
workoutcomes. skill variety task identity task significance autonomy feedback
第22题[判断
题]
what is the communication process?
参考答案： the senderencodingthe messagethe channeldecodingthe
receivernoisefeedback
第23题[判断
题]
what are the 5 stages of group development?
参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning
第24题[判断
what are the frequently used shortcuts in judging others? 题]
参考答案： selective perceptionhalo effectcontrast
effectsprojectionstereotyping
第25题[判断
what is the job characteristics model 题]
参考答案：
identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity
task significance autonomy feedback
第26题[判断
题]
what are the group decision-making techniques?
参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal
group technique.
第27题[判断
题]
what are the frequently used shortcuts in judging others?
参考答案： selective perceptionhalo effectcontrast
effectsprojectionstereotyping
“o.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai.
第28题[判断
da hai’s employer, am office furniture manufacturer, recently reorganized around teams. all production in the company’s wenzhou factory is now done in teams. and 题]
da hai’s design department has been broken up into three design teams.
“i’ve worked here for 4 years. i’m very good at what i do. and my performance reviews confirm that. i’ve scored 96 percent or higher on my evaluations every year
i’ve been here. but now everything is changing. i’m expected to be part of our modular-office design team. my evaluations and pay raises are going to depend on how well the team does. and, get this, 50 percent of my evaluation will be on how well i facilitate the performance of the team. i’m really frustrated and demoralized. they hired me for my design skills. they know i wasn’t a soc
参考答案：
1. what is a team and what is team work?
2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?
xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each found the transition a challenge.
xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to
第29题[判断
participate in water-cooler gossip or shrug off an employee’s chronic 题]
laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, ‘it’s my way or the highway.’ and was
forgetting that my friends were also in transition.” she admits that this style alienated just about everyone with whom she worked. lao bao, a technical manager at lenovo chi
参考答案： 1, a lot of new managers err in selecting the right leadership style when they move into management. why do you think this happens?
2, which leadership theories, if any, could help new leaders deal with this transition?
本次测试范围
为：
第1题[单选
组织行为学测试题（2）
选择题：15题 填空题：0题 判断题：0题 问答题：8题
__________is any relatively permanent change in behavior that occurs as a result
a:ability b:learning c:attitude d:. negotiation
题] of experience.
第2题[单选
参考答案： b
________ is a field of study that investigates the impact that individuals, groups,
and structure have on behavior within organizations for the purpose of applying 题]
such knowledge toward improving an organization’s effectiveness.
a:organizational design b:organizational culture c:organizational learning d:organizational behavior
第3题[单选
参考答案： d
power is a __________ that a has to influence the behavior of b so that b acts in
a:function b:impression c:capacity d:. responsibility
题] accordance with a’s wishes.
第4题[单选
参考答案： b
__________are those needed to perform mental activities --- for thinking,
a:ability
b:intellectual ability c: learning d: physical ability
题] reasoning, and problem soving. .
参考答案： b
第5题[单选题] _________are intense feelings that are directed at someone or something.
第6题[单选
参考答案： a
_______ is a process that begins when one party perceives that another party has
a: negotiation b:conflict a: emotion b: personality c:attitude d:motivation
题] negatively affected, or is about to that the first party cares about.
第7题[单选
c:. power d:politics
参考答案： b
___ focus the evaluator’s attention on the behaviors that are key in making the 题] difference between executing a job effectively and executing it ineffectively.
第8题[单选
题]
第9题[单选
题]
第10题[单选
题]
a:critical incidents b: written essays c:graphic rating
d:behaviorally anchored rating scales
参考答案： a
________ is a process by which individual their sensory impressions in order to give meaning to their environment.
a:perception b:emotion c:attitude d:personality
参考答案： a
_________are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.
a:emotion b:perception c:satisfaction d:. moods
参考答案： d
________is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442
a: leadership b:communication c: power d:trust
参考答案： d
第11题[单选 _________ is defined as a state in which an employee identifies with a particular
a: organizational development b: organizational learning c:organizational commitment d:organizational culture
题] organization and its goals and wishes to maintain membership in the organization.
第12题[单选
参考答案： c
a common perception held by the organization’s members; and a system of shared
a:organizational design b: organizational culture c: organizational learning d:organizational behavior
题] meaning is __________.
第13题[单选
参考答案： b
_________ is activities that are not required as part of one’s formal role in the
organization, but that influence, or attempt to influence, the distribution of 题]
advantages and disadvantages within the organization.
a: conflict b:negotiation c: political behavior d:motivation
第14题[单选
参考答案： c
________ must include both the transference and the understanding of meaning. 题]
a:power b:communication c:conflict d: negotiation
第15题[单选
参考答案： b
_______ is a process in which two or more parties exchange goods or services and
a:conflict b: power c: negotiation
题] attempt to agree on the exchange rate for them.
第16题[判断
d:political behavior
参考答案： c
题]
what are the 5 stages of group development?
第17题[判断题]
第18题[判断
题]
参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourningo.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai.
da hai’s employer, am office furniture manufacturer, recently
reorganized around teams. all production in the company’s wenzhou
factory is now done in teams. and da hai’s design department has
been broken up into three design teams.
“i’ve worked here for 4 years. i’m very good at what i do. and my performance reviews confirm that. i’ve scored 96 percent or higher on my evaluations every year i’ve been here. but now everything is changing. i’m ex
参考答案：
1. what is a team and what is team work?
2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?
early in the twentieth century, henry ford became rich and famous by building automobiles on an assembly line. every ford worker was
assigned a specific, repetitive task. for instance, one person would just put on the right-front wheel and someone else would install the right-front door. by breaking jobs up into small standardized tasks,
which could be performed over and over again, ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.
questions:
1. what is organizational structure? what is the key element that managers need to address when they design their org
参考答案： organizational structure is how job tasks are formally divided,
grouped, and coordinated.work specialization departmentalization chain of command span of control centralization and decentralization formalization
第19题[判断
题]
what are the group decision-making techniques?
第20题[判断题]
第21题[判断
题]
第22题[判断题]
参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal
group technique.
xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each found the transition a challenge.
xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that
things would never be the same again. no longer would she be able to
participate in water-cooler gossip or shrug off an employee’s chronic
laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, ‘it’s my way or the highway.’ and was
forgetting that my friends were also in transition.” she admits that this
参考答案：
1, a lot of new managers err in selecting the right leadership style when they move into
management. why do you think this happens?
2, which leadership theories, if any, could help new leaders deal with this transition?
explain the job characteristics model.
参考答案： identifies five job characteristics and their relationship to personal and
workoutcomes. skill variety task identity task significance autonomy feedback a sales representative for a women’s sportswear manufacturer has just closed a＄13,000 order from a small clothing retailer. the sales rep calls in the order to her firm’s credit
department. she is told that the firm can’t approve credit to this customer because of a past slow-payment record. the next day, the sales rep and the firm’s credit manager meet to
discuss the problem. the sale rep doesn’t want to lose the business. neither does the credit manger, but he also doesn’t want to get stuck with an uncollectible debt. the two openly
review their options. after considerable discussion, they agree on a solution that meets both their needs: the credit manager will approve the sale, but the clothing store’s owner 60 days.
参考答案： distributive bargaining integrative bargaining
第23题[判断
what are the frequently used shortcuts in judging others? 题]
参考答案： selective perception halo effect contrast effects
projectionstereotyping
本次测试范围
为：
组织行为学测试题（3）
选择题：10题 填空题：10题 判断题：0题 问答题：7题
第2题[单选
参考答案： b
______ is a dynamic condition in which an individual is confronted with an
a:power b:communication c:conflict d: negotiation
第1题[单选题] _________ must include both the transference and the understanding of meaning.
opportunity, or resource related to what the individual desires and for which the 题]
outcome is perceived to be both uncertain and important.
a:stree b:conflict c:power d:politics
第3题[单选
参考答案： a
power is a __________ that a has to influence the behavior of b so that b acts in
a:function b:impression c:capacity d:responsibility
题] accordance with a’s wishes.
第4题[单选
参考答案： c
____ is a process by which individual their sensory impressions in order to give 题] meaning to their environment.
第5题[单选
题]
第6题[单选
题]
第7题[单选
题]
第8题[单选
a:. perception b:emotion c:attitude d:personality
参考答案： a
a common perception held by the organization’s members; and a system of shared meaning is __________.
a:organizational design b:organizational culture c: organizational learning d:organizational behavior
参考答案： b
__________ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about.
a:. negotiation b:conflict c:power d: politics
参考答案： b
________ is a field of study that investigates the impact that individuals, groups,
and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.
a:organizational design b:organizational culture c:organizational learning d: organizational behavior
参考答案： d
_________are those needed to perform mental activities --- for thinking, reasoning,
题] and problem soving. .
参考答案： b
a:ability
b: intellectual ability c:learning d:physical ability
第9题[单选
题]
第10题[单选
题]
第11题[填空
题]
第12题[填空
题]
第13题[填空
题]
__________ refers to the empowerment of employees to assume more
responsibility and accountability for planning, performing, controlling, and evaluating their own work.
a:. job rotation b: job engineering c:. job enrichment d:job enlargement
参考答案： c
_________ is the processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal..
a:value b:. role c:perception d:motivation
参考答案： d is activities that are not required as part of one’s formal role in the
organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.参考答案： ( political behavior )
is a collection of planned-change interventions built on humanistics-democratic values that seek
to improve organizational effectiveness and employee well-being.参考答案： ( organizational
development )
is defined as a state in which an employee identifies with a particular
organization and its goals and wishes to maintain membership in the organization.参考答案： ( organizational commitment )
第14题[填空
题]
第15题[填空
is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.参考答案： ( negotiation )
题]
第16题[填空
is any relatively permanent change in behavior that occurs as a result of experience.参考答案： ( learning )
题]
第17题[填空
are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.参考答案： ( moods )
题]
focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.参考答案： ( critical incidents ) 题]
第18题[填空
第19题[填空
is a positive expectation that another will not- through words, actions, or decisions- act opportunistically.参考答案： ( trust )
题]
第20题[填空
are intense feelings that are directed at someone or something.参考答案： ( emotions )
题]
is discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.参考答
案： ( organizational citizenship behavior )
第21题[判断
题]
what are the 5 stages of group development?
参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning
第22题[判断
what are the frequently used shortcuts in judging others? 题]
参考答案： selective perception（选择性知觉）halo effect（晕轮效应）contrast effects（对比效应）projection（投射）stereotyping（刻板印象
第23题[判断
题]
what is the communication process?
参考答案： the senderencodingthe messagethe channeldecodingthe
receivernoisefeedback
第24题[判断
题]
what are the frequently used shortcuts in judging others?
参考答案： selective perceptionhalo effectcontrast
effectsprojectionstereotyping
第25题[判断
题]
explain the job characteristics model.
参考答案： identifies five job characteristics and their relationship to personal and
workoutcomes. skill variety task identity task significance autonomy feedback
第26题[判断
what is the job characteristics model 题]
参考答案：
identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback
第27题[判断
题]
what are the group decision-making techniques?
参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal
group technique.
本次测试范围
为：
组织行为学测试题（4）
第1题[单选
题]
第2题[单选
题]
第3题[单选
题]
第4题[单选
题]
选择题：16题 填空题：0题 判断题：0题 问答题：6题
. a common perception held by the organization’s members; and a system of shared meaning is __________
a:organizational design
b:organizational culture c: organizational learning d:organizational behavior
参考答案： b
______ is a process by which individual their sensory impressions in order to give meaning to their environment.
a:perception
b:emotion c:attitude d: personality
参考答案： a
________ focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.
a:critical incidents
b:. written essays c:graphic rating
d:behaviorally anchored rating scales
参考答案： a
________ is a field of study that investigates the impact that individuals, groups,
and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.
a:organizational design b: organizational culture c:organizational learning
d:organizational behavior
第5题[单选
参考答案： d
_________ is activities that are not required as part of one’s formal role in the
organization, but that influence, or attempt to influence, the distribution of 题]
advantages and disadvantages within the organization.
a:conflict b:negotiation c: political behavior d:motivation
参考答案： c
第6题[单选题] _________ must include both the transference and the understanding of meaning
第7题[单选
参考答案： b
________is a positive expectation that another will not- through words, actions, or
第8题[单选
参考答案： d
________are feelings that tend to be less intense than emotions and that often lack
第9题[单选
参考答案： d
________is a positive expectation that another will not- through words, actions, or
a:emotion b:perception c:. satisfaction d:moods
a: leadership b:communication c:power d: trust
a:. power b:communication c:conflict d:. negotiation
题] decisions- act opportunistically.
题] a contextual stimulus.
题] decisions- act opportunistically.
第10题[单选
a: leadership b:communication c:power d: trust
参考答案： d
_________are intense feelings that are directed at someone or something. 题]
a:. emotion b:personality c:attitude d:motivation
第11题[单选
参考答案： a
_______ is defined as a state in which an employee identifies with a particular
a:organizational development b:organizational learning c:organizational commitment d:organizational culture
题] organization and its goals and wishes to maintain membership in the organization.
第12题[单选
参考答案： c
__________are those needed to perform mental activities --- for thinking,
a:ability
b:. intellectual ability c: learning d:physical ability
题] reasoning, and problem soving. .
第13题[单选
参考答案： b
____ is a process that begins when one party perceives that another party has
a:negotiation b:conflict c: power d: politics
题] negatively affected, or is about to that the first party cares about.
第14题[单选
参考答案： b
______ is a process in which two or more parties exchange goods or services and
a: conflict b: power c:negotiation d: political behavior
题] attempt to agree on the exchange rate for them
第15题[单选
参考答案： c
power is a __________ that a has to influence the behavior of b so that b acts in
a:function b: impression c: capacity d: responsibility
题] accordance with a’s wishes.
第16题[单选
参考答案： c
______is any relatively permanent change in behavior that occurs as a result of
a:ability b:. learning c:. attitude d:. negotiation
题] experience.
第17题[判断
参考答案： b
题]
what are the group decision-making techniques?
参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal
group technique.
第18题[判断
what are the frequently used shortcuts in judging others? 题]
参考答案： selective perception（选择性知觉）halo effect（晕轮效应）contrast effects（对比
效应）projection（投射）stereotyping（刻板印象
early in the twentieth century, henry ford became rich and famous by building automobiles on an assembly line. every ford worker was
assigned a specific, repetitive task. for instance, one person would just put on the right-front wheel and someone else would install the right-front
第19题[判断
door. by breaking jobs up into small standardized tasks, which could be 题]
performed over and over again, ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.questions:1.what is organizational structure?what is the key element that
managers need to address when they design their organizati
参考答案： organizational structure is how job tasks are formally divided,
grouped, and coordinated.work specialization（工作专门化） departmentalization（部门
化） chain of command（命令链） span of control（控制跨度） centralization and decentralization（集权/分权） formalization（正规化）
第20题[判断
题]
explain the job characteristics model.
参考答案： identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback a sales representative for a women’s sportswear manufacturer has just closed a＄13,000 order from a small clothing retailer. the sales rep calls in the order to her firm’s credit department. she is told that the firm can’t approve credit to this customer because of a past slow-payment record. the next
第21题[判断day, the sales rep and the firm’s credit manager meet to discuss the problem. the sale rep doesn’t an uncollectible debt. the two openly review their options. after considerable discussion, they agree on a solution that meets both their needs: the credit manager will approve the sale, but the clothing store’s owner 60 days.<
题] want to lose the business. neither does the credit manger, but he also doesn’t want to get stuck with
参考答案： distributive bargaining分配谈判integrative bargaining 综合谈判
第22题[判断
what are the 5 stages of group development? 题]
参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning
本次测试范围
为：
第1题[填空
组织行为学测试题（5）
选择题：题 填空题：题 判断题：题 问答题：题 题]
is discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.参考答
案： ( organizational citizenship behavior )
第2题[填空
题]
is a collection of planned-change interventions built on humanistics-democratic values that seek to improve organizational effectiveness and employee well-being.参考答案： ( organizational development )
第3题[填空
题]
第4题[填空
are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.参考答案： ( moods )
题]
第5题[填空
is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.参考答案： ( negotiation )
题]
is activities that are not required as part of one’s formal role in the
organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.参考答案： ( political behavior )
第6题[填空
题]
focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.参考答案： ( critical incidents )
第7题[填空
题]
is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.参考答案： ( organizational commitment )
第8题[填空题]
are intense feelings that are directed at someone or something.参考答案： ( emotions )
第9题[填空题]
第10题[填空
is any relatively permanent change in behavior that occurs as a result of experience.参考答案： ( learning ) 题]
第11题[判断
is a positive expectation that another will not- through words, actions, or decisions- act opportunistically.参考答案： ( trust )
explain the job characteristics model. 题]
参考答案： identifies five job characteristics and their relationship to
personal and workoutcomes. skill variety task identity task significance autonomy feedback
第12题[判断
what is the communication process? 题]
参考答案： the senderencodingthe messagethe channeldecodingthe
receivernoisefeedback
a sales representative for a women’s sportswear manufacturer has just closed a＄13,000 order
from a small clothing retailer. the sales rep calls in the order to her firm’s credit department. she is
第13题[判断
told that the firm can’t approve credit to this customer because of a past slow-payment record. the next day, the sales rep and the firm’s credit manager meet to discuss the problem. the sale rep 题]
doesn’t want to lose the business. neither does the credit manger, but he also doesn’t want to get
stuck with an uncollectible debt. the two openly review their options. after considerable discussion, they agree on a solution that meets both their needs: the credit
参考答案： distributive bargaining分配谈判integrative bargaining 综合谈判
第14题[判断
题]
what are the 5 stages of group development?
参考答案： (a) forming(b) stoming(c) norming(d) performing(e)adjourning
第15题[判断
early in the twentieth century, henry ford became rich and famous by 题] building automobiles on an assembly line. every ford worker was
assigned a specific, repetitive task. for instance, one person would just put on the right-front wheel and someone else would install the right-front door. by breaking jobs up into small standardized tasks, which could be performed over and over again, ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.question三:1.what is organizational stru
参考答案： organizational structure is how job tasks are formally divided,
grouped, and coordinated.work specialization（工作专门化） departmentalization（部门
化） chain of command（命令链） span of control（控制跨度） centralization and decentralization（集权/分权） formalization（正规化
第16题[判断
题]
what are the frequently used shortcuts in judging others?
参考答案： selective perception（选择性知觉）halo effect（晕轮效应）contrast effects（对比效应）projection（投射）stereotyping（刻板印象
第17题[判断
题]
what are the group decision-making techniques?
参考答案： (a)brainstorming,(b)electronic brainstorming,(c)and nominal
group technique.
第18题[判断
what is the job characteristics model 题]
参考答案：
identifies five job characteristics and their relationship to personal and workoutcomes. skill variety task identity task significance autonomy feedback
第19题[判断
题]
what are the frequently used shortcuts in judging others?
参考答案： selective perceptionhalo effectcontrast
effectsprojectionstereotyping
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